Frequently Asked Questions



Why did you change your name from One World Market? Is this the same store?
We're the same store you’ve been shopping at since 1992!  We chose a new name to set us apart from other fair trade stores (and that one not fair trade store) and to tie us to our beloved Durham community. We also wanted our name to highlight our mission- fair trade.     

Are you part of Ten Thousand Villages?
While we carry a selection of products from Ten Thousand Villages, we’re a completely independent store.

How do you get your products?
Lucky for us, most of our fair trade artisan partners have relationships with fair trade certified wholesale buyers in the US. We’re able to purchase our products through them, and know the artisans are paid a fair and living wage, regardless of if we’re able to sell the product in our store.

Do you have any products from [insert country here]?
We carry items from over 70 developing countries around the world and you can search items online by their country of origin.

Why isn’t [insert item here] available online (only in-store)?
There are a few reasons why we might not offer a product in our online store- it may be too difficult to ship, we might not keep large quantities on-hand, or the item might be one of a kind. If there's something you'd like to purchase that you don't see online, contact us and we'll see what we can do.

Do you ship to [insert country here]?
Currently, we only ship to the lower 48 states. If you’d like us to ship you something to another country/territory, contact us and we’ll see if it's feasible.

Is there a minimum purchase requirement for shipping?
No, there is no minimum. Currently, our flat-rate shipping is $5, whether you buy a tiny tube of lip balm or a big tote bag. Please note that some of our harder-to-ship items, like our hammock chairs, have a special shipping rate, reflected during checkout.

How do I use your local pickup or local delivery options?
Our local pickup and delivery options are available at checkout.
You can select "Ship (or Deliver within 10 miles)" for delivery. Currently, if your delivery address is within 5 miles of our 9th Street Durham store, delivery is free. If your delivery address is within 5-10 miles of our store, delivery is $5. Your order will arrive at your door in 1-3 business days. Our deliveries are contactless and you'll receive an email when the order is out for delivery. If you have a specific delivery request, just include it in the delivery instructions during checkout.
You can select "Local pickup" for free pickup at our store. Most orders are ready for pickup within 24 hours of placement, and we'll send you an email notifying you that your order is ready. Just drive/walk up during our business hours, call the store when you’re out front, and we’ll bring your order out to you. You're also welcome to come in the store to pick up if you would prefer.

What’s your return/exchange policy?
Kindly return items within 14 days with receipt (or order number) and tags attached for a refund to the original payment method. Items returned without receipt or after 14 days can be returned for store credit only.  Sorry, no returns or exchanges after 30 days. All clearance, seasonal, or food items are Final Sale.
If you’d like to initiate a return or exchange on an online order, contact us!

Are you hiring?
We're a nonprofit retail store with a team of volunteers, so we don't hire very often. But when we do, you can find our job postings on social media.

Are you accepting new volunteers?
Because of the COVID-19 pandemic, we still don't have our current volunteers back in the store on a regular schedule. But once we do, we'll be sure to post new volunteer opportunities on social media, hopefully in 2022.

Can you sell my crafts (are you accepting new vendors)?
Most of our vendors have some kind of Fair Trade certification. Those who don't and represent a fair trade group working with artisans abroad can fill out our vendor application form. Just contact us and we'll send it your way.

Will you partner with my nonprofit for a Shop & Share?
Several times a year we host Shop & Shares with other local nonprofits. If you represent a nonprofit that you believe will be a good fit for one of our Shop & Share events, please contact us!

Will you donate to my nonprofit’s fundraiser?
We're happy to donate raffle prizes and silent auction items within our yearly donation budget. Please contact us and we’ll be in touch.

Don't see your question listed on this page? We're happy to help, just contact us!